Refund Policy

We want you to shop with confidence. If your eSIM purchase does not work out, you may request a refund under the conditions below.

When you can get a refund

You are eligible for a refund if all of the following apply:

The eSIM has not been activated or installed on your device.
No data has been used from the plan.
You request the refund within 14 days of purchase.
The eSIM could not be activated due to a technical fault on our side and we could not resolve it.

When refunds are not available

Refunds cannot be provided in the following cases:

The eSIM has already been installed or activated.
Data has been consumed from the plan.
The plan validity period has already started or expired.
The plan was purchased through a third-party reseller or affiliate.

How to request a refund

To request a refund, follow these steps:

1Sign in to your eSIMMigo account and go to My Orders.
2Select the order you want to refund and click Request Refund.
3Our support team will review your request and respond within 2 business days.

Refund processing time

Approved refunds are returned to your original payment method within 5 to 10 business days, depending on your payment provider.

Need help?

If you have questions about your eligibility or need help with a refund, contact our support team through the Help Center or email us at support@esimmigo.com.

Need help?