Frequently Asked Questions

An eSIM is a digital SIM built into many modern smartphones, tablets, and laptops. It lets you install a mobile data plan without inserting a physical SIM card.

Most recent iPhones, Samsung Galaxy, Google Pixel, and iPad models support eSIM. You can check your device settings or visit our compatibility page for a full list.

Most eSIMs are delivered within minutes after payment. You will receive an email with a QR code and installation instructions, and the details will also appear in your account.

No. You can keep your physical SIM for calls and texts while using the eSIM for data. Just make sure data roaming is enabled for the eSIM when you travel.

We recommend installing your eSIM before you travel while connected to Wi-Fi. You can wait to enable data roaming until you arrive at your destination.

Yes, many plans support top-ups. If your plan is eligible, you can add more data from your account dashboard without installing a new eSIM.

First, check that data roaming is enabled and that the eSIM is selected for mobile data. Restart your device and make sure you are in a covered area. If issues persist, contact our support team.

You may request a refund if your eSIM has not been installed, activated, or used and you contact us within the eligible window. See our Refund Policy for full details.

Each eSIM can only be installed on one device at a time. If you need connectivity on multiple devices, you will need a separate plan for each one.

Yes. Your eSIM profile is delivered over a secure connection and your payment details are encrypted. We do not sell your personal data.