Cancellation Policy
You can cancel your eSIMMigo eSIM order before it is installed or activated. Once an eSIM has been installed, cancellation is no longer possible, but you may still request a refund under our Refund Policy.
When you can cancel
A cancellation request can be made if all of the following are true:
- The eSIM has not been installed on any device.
- The eSIM has not been activated or used.
- You contact us within 14 days of purchase.
How to cancel
To request a cancellation, follow these steps:
- 1Sign in to your eSIMMigo account and open My Orders.
- 2Select the order you wish to cancel and click Request Cancellation.
- 3Our support team will confirm the cancellation and process your refund within 2 business days.
Automatic activation
Some eSIMs activate automatically on first network contact. If your eSIM has already connected to a network, it is considered activated and cannot be cancelled. Please check your device settings before travelling.
Refund after cancellation
Approved cancellations are refunded to the original payment method within 5 to 10 business days, depending on your payment provider. For partial refunds or store credit options, contact our support team.
Need help?
If you are unsure whether your order can be cancelled, contact our support team through the Help Center or email us at support@esimmigo.com.
If you are unsure whether your order can be cancelled, contact our support team through the Help Center or email us at support@esimmigo.com.
Need help?