Privacy Policy

We collect information needed to operate the platform and provide eSIM plans, which may include your name, email address, phone number, account and order details, payment transaction references and status, device and browser information, IP address, security logs, and communications with support. Complete card details are handled by the payment processor and are not stored on eSIMMigo servers. We may collect identity documents or verification information only where required by an eSIM supplier, network operator, or applicable law.

We use personal information to process and fulfil orders, provision eSIM services through supplier systems and APIs, provide support, secure the platform, prevent and investigate fraud or abuse, enforce our Terms & Conditions, comply with legal obligations, maintain records, and improve our services.

We may share information necessary to provide the service with payment processors, eSIM suppliers and aggregators, telecommunications providers, mobile network operators, roaming partners, and infrastructure or support providers. These independent third parties may process information under their own terms and privacy notices. We do not sell personal information.

We may preserve or disclose information when required by applicable law, valid legal process, a court or regulatory order, or another legally binding request from a competent authority. Such disclosure is not automatic and will be evaluated and handled in accordance with applicable law. Purchasing or using an eSIM does not guarantee anonymity from network providers, operators, regulators, competent authorities, or other recipients legally entitled to information. eSIMMigo does not claim to inspect the content of your communications.

We use cookies and similar technologies to keep your session secure, remember preferences, and analyze site traffic. For more details and available controls, see our Cookie Policy.

We retain personal information only for as long as reasonably necessary for the purposes described above or as required by law. We use appropriate technical and organizational measures designed to protect personal information, but no system is completely secure.

Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. Contact us to make a request. We may need to verify your identity before responding.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date.

eSIMMigo

Email: support@esimmigo.com